FAQ
1. What is IgnisCulina?
IgnisCulina is an online kitchenware store dedicated to providing practical, functional, and thoughtfully designed kitchen tools and accessories.
We focus on products that help make cooking, preparation, and kitchen organization easier for modern households.
2. Who operates IgnisCulina?
IgnisCulina is owned and operated by:
Qinyang Taorun Network Technology Co., Ltd.
Qinyang Taorun Network Technology Co., Ltd., doing business as IgnisCulina, operates Foculare.com and is responsible for customer purchases made through this website.
3. Where can I find your company information?
Our company information is available below:
Legal Company Name:
Qinyang Taorun Network Technology Co., Ltd.
Address:
No. 017, Wang Village, Ziling Town, Qinyang City, Jiaozuo City, Henan Province, China
Email:
service@Foculare.com
Phone:
+86 16521370725
4. How long does order processing take?
After your payment has been successfully confirmed, orders usually require:
1–3 business days
for processing and preparation before shipment.
Processing time may vary slightly during holidays, promotional periods, or periods of high order volume.
5. How long does delivery take?
The estimated delivery time is:
10–20 business days after shipment
Delivery time may vary depending on:
- Destination country or region
- Local customs processing
- Carrier transportation schedules
- Weather conditions
- Other circumstances outside our control
6. Do you provide free shipping?
Yes.
We provide free standard shipping for orders over:
$49 USD
For orders below this amount, available shipping fees will be calculated and displayed during checkout.
7. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
If you do not receive tracking information within the expected processing period, please contact:
with your order number.
8. Can I modify or cancel my order?
If you need to make changes to your order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to assist before the order enters the fulfillment process.
Once an order has already been processed or shipped, changes may no longer be possible.
9. What payment methods do you accept?
Available payment methods are displayed during checkout.
All payment transactions are processed through secure payment systems designed to protect your financial information.
10. What should I do if my package arrives damaged?
If your order arrives damaged, defective, incorrect, or significantly different from the product description, please contact us promptly.
Please provide:
- Order number
- Description of the issue
- Photos or videos showing the problem
Our support team will review your request and provide an appropriate solution.
11. Can I return my order?
Yes.
Eligible products may be returned according to our Return & Refund Policy.
Please contact:
before sending any return package.
Our team will provide return instructions after reviewing your request.
12. How can I contact customer service?
You can reach our support team through:
Email:
service@Foculare.com
Phone:
+86 16521370725
Service Hours:
9:00 AM – 6:00 PM
We are committed to providing helpful and timely customer support.