Shipping Policy
Effective Date: January 1, 2026
Thank you for choosing IgnisCulina.
We are committed to providing a clear and reliable shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and handled after purchase.
1. Order Processing Time
After your payment has been successfully confirmed, orders typically require:
1–3 business days
for processing and preparation.
During periods of high demand, holidays, promotions, or unexpected circumstances, processing times may take slightly longer.
We will make reasonable efforts to prepare and ship your order as quickly as possible.
2. Estimated Delivery Time
After your order has been dispatched, estimated delivery time is:
10–20 business days
Delivery times may vary depending on:
- Shipping destination
- Local carrier operations
- Customs procedures
- Weather conditions
- Public holidays
- Other circumstances outside our control
Estimated delivery times are provided as guidance and do not represent guaranteed delivery dates.
3. Shipping Fees
We provide free standard shipping for:
Orders over $49 USD
For orders below this threshold, applicable shipping fees will be calculated and displayed during checkout.
Customers will be able to review shipping costs before completing payment.
4. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
The email will include available tracking information.
Please allow some time for tracking information to become active after shipment.
If you cannot locate your tracking information, please contact:
with your order number.
5. Delivery Address Accuracy
Customers are responsible for providing accurate shipping information during checkout.
Please carefully review:
- Name
- Street address
- City
- Postal code
- Contact information
If incorrect information causes delivery problems, please contact us immediately.
6. Delayed Packages
Shipping delays may occur due to circumstances including:
- Carrier delays
- Customs inspections
- Weather conditions
- Incorrect address information
- Transportation interruptions
If your package has not arrived within the estimated timeframe, please contact our support team.
We will review the shipping information and assist with the next steps.
7. Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact us as soon as possible.
Please provide:
- Order number
- Description of the issue
- Photos or supporting information if applicable
Our team will review the situation and provide an appropriate solution.
8. Contact Information
Email:
Phone:
+86 16521370725
Service Hours:
9:00 AM – 6:00 PM